Refunds & Returns Policy
Last Updated: 27 September 2026
At Artiven, we want you to be happy with your purchase. Because our T-shirts are produced on demand through Printful, each product is made specifically after an order is placed. For this reason, we generally do not accept returns or exchanges simply because you selected the wrong size/color or changed your mind. This policy is designed to align with Printful’s current return and refund process. Printful Help Center
Website: www.artiven.shop
Business: Artiven
Email: help@artiven.shop
Address: India
1. When Are Refunds or Replacements Available?
You may be eligible for a refund or free replacement if:
- Your T-shirt arrives damaged.
- The product has a manufacturing defect.
- The print is significantly misprinted.
- You received the wrong product.
- The product has a significant printing or fulfillment error.
- Your package is confirmed as lost in transit.
Printful currently requires qualifying damaged, defective, or misprinted-item claims to be submitted within 30 days of delivery. Lost-package claims must generally be submitted within 30 days of the estimated delivery date. Printful Help Center
2. Returns for Change of Mind
Because our T-shirts are made to order, we do not normally accept returns for buyer’s remorse or change of mind.
This includes situations where:
- You don’t like the design after receiving it.
- You ordered the wrong size.
- You ordered the wrong color.
- You changed your mind.
- You ordered multiple sizes and want to return the unwanted ones.
Printful’s current policy does not cover buyer’s remorse, incorrect size, or incorrect color. Printful Help Center
Please check our size chart carefully before placing your order.
3. Size Exchanges
We do not normally offer size exchanges because each T-shirt is produced specifically for the order.
If you accidentally order the wrong size, you may contact us at:
We will review your situation, but a size change is not guaranteed.
4. Wrong Product
If you receive a product that is different from what you ordered, please contact us within 30 days of delivery.
Please provide:
- Your order number
- Your name
- Email address used for the order
- Photograph of the product received
- Photograph showing the product label, if applicable
- Brief description of the problem
If the error is confirmed, we may provide a replacement at no additional cost or a refund, depending on the circumstances.
Printful identifies receiving the wrong product as a covered fulfillment issue. Printful Help Center
5. Damaged or Defective Products
If your T-shirt arrives damaged or defective, please contact us as soon as possible and within 30 days of delivery.
Examples may include:
- Significant printing defects
- Major print distortion
- Manufacturing defects
- Significant product damage
- Incorrect printing
- Other substantial quality problems
Please send us a clear photograph showing the entire product and the problem. Additional photographs may be requested if necessary.
Printful requires clear photographic evidence when evaluating quality issues. Printful Help Center
If the issue qualifies, we may arrange a replacement or refund without requiring you to return the defective product. Printful’s current policy states that qualifying damaged or defective items generally do not need to be returned. Printful Help Center
6. Misprinted Products
If the T-shirt has a significant printing error, such as:
- Wrong artwork
- Incorrect design placement
- Significantly incorrect print
- Wrong product/design combination
please contact us within 30 days of delivery.
We may request photographs to verify the issue.
If approved, we may provide a replacement or refund.
7. Lost Packages
If your order does not arrive, please first check the tracking information provided by the carrier.
If the package is confirmed as lost or has not arrived by the estimated delivery date, contact:
Lost-package claims must generally be submitted within 30 days of the estimated delivery date under Printful’s current policy. Printful Help Center
We will investigate the shipment and, where the claim qualifies, arrange an appropriate resolution.
8. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address during checkout.
If you provide:
- An incorrect address
- An incomplete address
- An old address
- An address where delivery cannot be completed
the package may be returned to the fulfillment facility.
If reshipment is possible, additional shipping charges may apply.
Printful states that reshipment costs can apply when an incorrect address is provided. Printful Help Center
Once an order has shipped, changes to the delivery address may not be possible. Printful Help Center
9. Unclaimed Packages
If a package is returned because it was not collected or could not be delivered, additional shipping charges may apply if you request reshipment.
Please make sure someone is available to receive your package where required.
10. How to Request a Refund or Replacement
Step 1 — Contact Us
Email:
Step 2 — Include Your Order Information
Please provide:
- Order number
- Full name
- Email used for purchase
- Description of the issue
- Photos of the affected product
Step 3 — We Review Your Claim
We will review the information and may contact you if additional information is required.
Step 4 — Resolution
If your claim qualifies, we may offer:
Replacement: A new product is produced and shipped.
Refund: The eligible amount is refunded through the payment method used for your purchase, subject to applicable payment-provider processing.
Printful’s merchant documentation makes clear that the customer pays the merchant, so Artiven is responsible for issuing the customer’s refund through our ecommerce platform/payment processor. Printful Help Center
11. Refund Processing Time
Once Artiven approves a refund, the refund will be initiated through the applicable payment processor.
The time required for the funds to appear in your account may vary depending on:
- Payment method
- Bank
- Payment processor
- Country
- Financial institution
Any processing time outside Artiven’s control is determined by the applicable payment provider.
12. Return Shipping Costs
Defective/Damaged/Wrong Product
If the problem is confirmed to be an error covered by this policy, Artiven will generally cover the applicable replacement/shipping costs.
Wrong Size/Color or Change of Mind
Because these situations are not normally eligible for return under our Printful-aligned policy, Artiven does not normally cover return or replacement costs.
Incorrect Address
If the package must be reshipped because an incorrect address was provided, additional shipping charges may apply.
Printful similarly states that reshipment costs can apply for incorrect addresses. Printful Help Center
13. Products That Have Been Used or Modified
A claim may not qualify if the problem was caused by:
- Improper washing
- Improper drying
- Incorrect use
- Physical damage after delivery
- Unauthorized modifications
- Normal wear and tear
Printful’s warranty excludes damage caused by improper handling, use, storage, failure to follow product instructions, modifications, and certain external causes. Printful
14. Order Cancellation
Because products are made to order, please contact us as soon as possible if you need to cancel an order.
Once an order has entered production/fulfillment, cancellation may no longer be possible.
Printful states that cancellation is generally available while an order remains in the appropriate pre-fulfillment status; once fulfillment has started, cancellation/refund through Printful may no longer be available. Printful Help Center
Contact:
as soon as possible if you need to request a cancellation.
15. Important: Do Not Send Products Back Without Authorization
Please do not send a product back to a Printful facility or to our business address unless Artiven specifically instructs you to do so.
Printful’s fulfillment facilities and return procedures can vary, and unauthorized returns may not be processed correctly. Printful Help Center
Contact us first at:
16. Exceptions Required by Law
This policy does not limit or exclude any mandatory consumer rights that apply to your purchase under the laws applicable to you.
If applicable law gives you a right to cancel, return, refund, replacement, or another remedy that cannot legally be excluded, that legal right will continue to apply.
17. Policy Changes
We may update this Refunds & Returns Policy from time to time to reflect changes in:
- Our business
- Printful’s policies
- Our products
- Payment providers
- Shipping arrangements
- Applicable laws
The latest version will always be published on:
18. Contact Us
For all return, replacement, and refund requests:
Artiven
Website: www.artiven.shop
Email: help@artiven.shop
Address: India
Quick Summary
| Situation | Resolution |
|---|---|
| Damaged T-shirt | Refund or replacement |
| Manufacturing defect | Refund or replacement |
| Significant misprint | Refund or replacement |
| Wrong product received | Refund or replacement |
| Package lost in transit | Investigation + eligible refund/replacement |
| Wrong size ordered | Normally no return/exchange |
| Wrong color ordered | Normally no return/exchange |
| Changed your mind | Normally no refund |
| Incorrect shipping address | Reshipment may incur additional shipping |
| Claim deadline | Generally 30 days |
This structure closely follows Printful’s current policy, including its 30-day claim window and made-to-order approach. Printful Help Center